英语原文共 14 页，剩余内容已隐藏，支付完成后下载完整资料
目 录
A configurational approach unveiled the complexity of travel satisfaction. 3
Travel satisfaction is achieved by different configurations of quality attributes. 3
Safety has an inherent part in experiencing high travel satisfaction. 3
Context play a key role in how users of public transport experience service quality. 3
2.The concept of travel satisfaction 6
3.The logic of the Qualitative Comparative Analysis 9
3.1.The steps of fuzzy set qualitative comparative analysis 13
6.2.3.Interpretation of the configurations 24
8.Conclusions and future research 28
上下文在公共交通用户如何体验服务质量方面起着关键作用。 31
英文原文
Transportation Research Part D: Transport and Environment（节选）
Highlights
A configurational approach unveiled the complexity of travel satisfaction.
Travel satisfaction is achieved by different configurations of quality attributes.
Safety has an inherent part in experiencing high travel satisfaction.
Context play a key role in how users of public transport experience service quality.
Abstract
Previous findings have established that satisfaction with public transport service quality attributes (reliability/functionality, information, courtesy/simplicity, comfort, safety) relate to overall travel satisfaction. Recent studies propose that the importance of these attributes for travel satisfaction varies in different contexts and call for new approaches for enhancing the understanding of these relationships. We address this call by using a configurational perspective and applying fuzzy set Qualitative Comparative Analysis (fsQCA), to explore how satisfaction with service quality attributes relate to high travel satisfaction. By analyzing user survey data before and after an intervention in public transport services in a Swedish city, we: 1) find that high travel satisfaction occurs in the interaction between service quality attributes; 2) identify different configurations of satisfaction with service quality attributes leading to high travel satisfaction; and 3) show how context alters overall travel satisfaction. We conclude that using a configurational approach is useful for understanding the complexity of travel satisfaction.
Keywords
fsQCA Intervention Public transport Service quality Travel satisfaction
1.Introduction
Using public transport for daily commute is an important element in many peoplersquo;s lives. Previous studies show that having high quality public transport services contribute to
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